Privacy Policy

1. Introduction

Vigs IP Pty Ltd trading as Vigs Project Management ("we", "us", "our") is committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This policy outlines how we collect, use, disclose, and store your personal information.

2. Information We Collect

We may collect the following personal information:

• Full name and contact details (email, phone number, address)
• Property and development details submitted through our application form
• Council area and project specifications
• Communication records between you and our team
• Website usage data including IP address, browser type, and pages visited

3. How We Use Your Information

We use your personal information to:

• Process and manage your development application enquiries
• Provide project management and consulting services
• Communicate with you regarding your projects and our services
• Comply with legal and regulatory obligations
• Improve our website and services

4. Disclosure of Information

We may disclose your personal information to:

• Relevant local councils as part of the development application process
• Third-party service providers who assist in delivering our services (e.g., cloud hosting, CRM platforms)
• Professional advisors such as architects, engineers, and surveyors engaged for your project
• Government authorities where required by law

We will not sell or rent your personal information to third parties for marketing purposes.

5. Data Storage & Security

Your information is stored securely using industry-standard encryption and access controls. We use trusted third-party platforms including cloud-based databases and CRM systems. While we take reasonable steps to protect your data, no method of electronic storage is 100% secure.

6. Cookies & Analytics

Our website may use cookies and analytics tools to improve your browsing experience and understand how visitors use our site. You can configure your browser to refuse cookies, although this may affect website functionality.

7. Your Rights

Under the Privacy Act 1988, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your personal information, subject to legal obligations
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached

8. Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When no longer needed, we will securely destroy or de-identify the information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us through the enquiry form on our website or email us at the address provided in your service agreement.